Love My Pearls – Customer Care

Customer Care

Hello! We hope you will let us show you that at Love My Pearls, we care a whole lot about your customer experience. You’ll be hard pressed to find someone who owns Love My Pearls jewelry and isn’t happy about the way they were treated from the beginning of their purchase, until the moment they received their jewelry – and still after that! We believe the number of returning customers speaks for the way we take care of every single customer, as if he or she were our last. If something does go wrong with your order, you can count on us to make it as right as can be. Just contact us and let us know what has gone wrong, and we will take it from there.

We hope you’ll give us your trust and become part of a growing family of proud Love My Pearls jewelry owners all over the world 🙂

Shipping & Delivery
We ship to most of the world’s countries. For a fast delivery we use EMS Speedpost, a shipping solution similar to DHL or UPS but slightly more affordable. Express Registered Airmail is even more affordable, but comes with slightly longer possible delivery times, although in normal conditions these parcels don’t take more than a couple of weeks for delivery. For more information, please view the Shipping Information page.
Privacy & Security
We don’t keep any of your payment information on any of our systems. To protect your data during payment transactions, we use the latest and up-to-date technologies including SSL, and our website’s security is tested and secured on a daily basis by no less than three different security companies including McAfee, Comodo, and GeoTrust. Our credentials are also further verified by several more independent verification companies, as you can check at any time at the bottom of any page on our website – all those colorful icons.
Returns & Replacements
Just in case you should have any doubts, don’t forget we have a 90-day no-questions asked money back guarantee – whether your jewelry is faulty or not! Our jewelry is made to very high standards, and several quality checks are performed on each and every piece of jewelry that is delivered to you. But no-one is perfect and accidents do happen, so in the case of any defect with your jewelry, we offer free repairs for a period of one year and one month from the date your order is shipped to you. If you would like to enquire about a return or exchange, please click here to be directed to our Returns and Exchanges service: Returns & Exchanges.

Payment Information
We accept any of several types of payment: bank transfers, PayPal payments, and major credit cards. Click here for all the details: Love My Pearls – Payment Information

Contacting Us
Please do write or call us for any reason whatsoever – we’d love to hear from you! You can get in touch with us in one (or more) of several ways: we do our very best to reply to e-mail within 1 to 2 days on weekdays, as well as most Saturdays. Just click right… here.

Or you can reach us by phone at +852 2984 2322.

…or by snail-mail postal services at:

4B – 13 Mui Wo Ferry Pier Rd
Mui Wo
Lantau
Hong Kong SAR

(nope, there are no postal codes in Hong Kong, strangely – and yes, we do love receiving post cards from _anywhere_ in the world – how did you guess!? 😉

… and you can even get in touch by way of sea-bound ferry, if you decide to visit our office on Lantau Island, in Hong Kong!

But in case you do wish to visit, please be sure to drop us a line or e-mail _first_ so we can be ready to receive you, as we don’t have a showroom — only an office.
This very much helps to keep our online prices as low as low can be, but it also means visits can only be made by appointment – thanks for your understanding 🙂

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