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Help!
We try hard to keep the website as intuitive and easy to use as possible, but there may be still be something that is not clear to you. Let us know what that is, and we'll get back to you as soon as we possibly can: contact us now. Other than English, our customer support staff can also communicate with you in French, Spanish, Portuguese or Italian, in case that helps.
Frequently asked questions
Q: When I try to check out, the quantities I have added to my shopping cart aren't recorded in the system. What should I do?
A: After changing the quantity of any item in your shopping cart, you need to click on "update cart" before the changes are recorded.
Q: When I try to buy quantities that should give me a quantity discount, the discount isn't shown during the checkout.
A: Wholesale discounts are calculated automatically on the website, but they only appear at the order confirmation. You can see where you are in the checkout process with the help of the bar at the bottom of the screen:
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